ORDERING PROCESS FOR CIVIL SAFETY PRODUCTS
If you’re new to Civil Safety Products as a customer, the following information will help expedite your purchase.
STEP 1: Contact Us Via Phone or Email
Dispatch and Order Processing will only occur on Mon-Fri, 9am-5pm. Orders via Email may be submitted during weekends or Public Holidays, but will not be acknowledged or attended to until the next Business Day. Phone Enquiries during weekends and Public Holidays will be responded to on the next Business Day also.
STEP 2: Get Your Quote & Arrange for Collection of your goods from our Bayswater Warehouse (Victoria), and/or enquire about your delivery/freight options (as applicable).
Please Note – Orders can ONLY be delivered to a Commercial or Retail Premises where an authorised person is available, between the hours of Monday to Friday, 9am-5pm, and whom can act as a Receiving Goods Signatory.
STEP 3: Decide on Your Payment Method (Account, Cash, Credit Card or EFT), then –
- FOR IMMEDIATE PROCESSING OF YOUR ORDER, submit your official Purchase Order with your Cash, Credit Card or EFT Payment details. Once these funds are cleared, we will then ensure your Product Purchase Order will be attended to without undue delay (subject to stock availability),
OR - Apply for Credit Terms – Set up Your Account by Providing all Credit Application Details. DOWNLOAD YOUR CREDIT APPLICATION FORM HERE and submit this completed form to CSP via Email or Fax. Once your Credit Application has been approved, you will be notified and your order can progress to the next level (if applicable).
OR - Email or Fax an official Purchase Order to CSP, with your payment and include details regarding your wish to collect your goods (Business Hours Only, by arrangement), and/or any specific requests for freight delivery. Your Purchase Order should also include our quoted costs for Freight (as applicable).
- Special Orders will require pre-payment of all costs.
STEP 4: Your Order will be Picked, Packed and Dispatched within 24 hours (*for standard orders – excluding weekends, Public Holidays, and after hours).
Please Note: We will always endeavour to give you Freight Rates immediately, where required, but this may be delayed, subject to the complexity of your location, and transport delivery timetables that operate in your specific region. All efforts will be made to expedite your delivery as soon as possible. Ask us about options for urgent deliveries. Rates will vary in these circumstances and may not be able to be quoted instantly.
Built to last, but lightweight and strong, our Civil Safety Products can be used across multiple industries – including Gas, Water, Electrical and Telecommunications, as well as in a variety of circumstances for Plant Hire Companies, Local Government Works, Traffic Management, and Parks and Gardens. Several of our products also come with the assurance of Road Traffic Authority Approval (throughout Australia).
CONTACT US TODAY on 0498 001 455, or EMAIL YOUR ENQUIRY to info@civilsafetyproducts.com.au. For more information and technical specifications, browse through our Products Pages or Download our Full Products Guide Brochure.